Cumberland Considers App for Solid Waste Service Information – Comox Valley Record

Cumberland hopes an app will help residents clear up the confusion surrounding solid waste pickup.

Council supported a motion at the April 25 meeting to look at using the ReCollect app which would provide people with quick online information about their collection service.

Cumberland follows the example of Courtenay, which started using an app a few years ago to provide information to residents, as other communities have done. In this case, the village would seek to attach itself to the region.

“We still have the option of partnering with CVRD,” chief operating officer Rob Crisfield told the board.

The issue of solid waste collection has caused confusion, particularly this past summer, when staffing shortages caused collection delays throughout the Comox Valley.

The app’s technology has the ability to deliver messages to users and collect data for local government.

“We can use it for other types of reports,” Crisfield said. “It’s also a good communication tool.

The app not only helps in providing planning information but also how different items are being handled through the “what goes where” function, or it can send notices of service interruptions due to weather conditions or reminders about when to take the material out for collection.

If Cumberland and CVRD join forces on the project, the cost for both would be $10,444. With cost sharing based on the number of clients, the village’s share would be 58%. To pay for the service, the village already receives funds from Recycle BC for public education and administration, while additional funds needed could come from solid waste collection reserves. Staff do not expect that additional funds will be required for the service.

Com. Gwyn Sproule was concerned about relying too heavily on technology to send information about solid waste collection and recycling, as not all users get the information this way, but Crisfield said they could also rely on traditional means of communication.

“We can still send printed notices if we want to,” he said.

Courtenay started using the app a few years ago, and in a January 2019 press release, he said the technology has proven popular with residents. While there are still complaints about the pickup itself, online reviews of the app have been generally positive.

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