ArganoKeste today announces the beta of “Mobile Pantry”, an application built on the Salesforce platform to help Crossroads community services better serve families and people in need in Dallas County after COVID-19 disrupted their operations.
The mission of Crossroads Community Services is to feed low-income families and individuals in Dallas County by providing them with nutritious food and supportive education through their pantry, distribution network and research programs. The COVID-19 pandemic has tripled Crossroads’ request for help, and they quickly went from a personalized in-person pantry experience to a drive-through pantry with prepackaged boxes to ensure all customers were served in a safe environment. This allowed them to never refuse anyone, but it did remove the ability for customers to select their food products – dismantling a vital part of Crossroads’ culture of choice for the people they serve.
ArganoKeste shares Salesforce’s philosophy of dedicating time and resources to support philanthropy and is committed to providing essential resources to local families through Transform Dallas – ArganoKeste’s employee volunteer initiative to work with the community, improve the environment and provide important resources to local residents. Since 2020, ArganoKeste has been supporting Crossroads Community Services through food drives, a partnership to create a ‘mobile pantry’ and support for fundraising.
Since 80% of the households they serve have access to the Internet on mobile devices, Salesforce and ArganoKeste have partnered with Crossroads Community Services to provide the technology and resources needed to create a ‘mobile pantry’ and restore health. convenience, accessibility and service worthy of choosing food to their customers while maintaining their ability to serve at high volume.
In November 2021, the beta version of “Mobile Pantry” has been deployed in five families, and in december 2021, 20% of Crossroad customers will be granted access. The impact is already visible. Monthly client engagement has been reduced from 90 minutes of in-person meetings to just 10 minutes via the app, significantly increasing the number of people who can be served and reducing the number of volunteers required for support.
Benaye Y. Rogers, President and CEO, Crossroads Community Services expresses the impact of the application on their organization: “At the heart of our concerns, one of our strongest values is service. Service without dignity cannot be real service. We make every effort to meet the needs of our customers in a way that respects all people, whatever their life circumstances. This new app offers our customers the greatest convenience and choice. We continue to focus on developing programs and tools that impact our families to make the differences that last. “
The creation of “Mobile Pantry” is only the first step for Crossroads community services to use technological transformation to improve their ability to address food insecurity in the world. Dallas. crossroads needs additional resources to ensure the app is maintained, updated, and scaled. As a partner, ArganoKeste raises awareness and encourages donations for their cause.
Howard moore, CEO of ArganoKeste, stressed the importance of their mission, “Crossroads Community Services is an indispensable organization for Dallas County and I am proud to support them. This organization has grown over the years to provide millions of meals for families and we are committed to helping them provide even more.
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